Submit Incident Report

Before submitting an incident report, please: Check the Frequently Asked Questions page to see if your problem or question has already been submitted. Check to see if an update to your application is already available by following the Check for Program Updates procedures.

Note: Responses to your Incident Report will be sent via DoNotReply@lucid-enterprises.com.  Please add this email address to your 'safe senders' list to ensure that you do not miss any important messages!

Please provide information relating to your problem or request for enhancement using the form, below:

Please provide the following information.  The bold fields marked '*' are required fields.  Press the button for help on filling out the field:

Customer ID:
First Name: *
Last Name: *
Serial Number: *
Program Name: *	<select a Product>ALL Lucid ProductsFile ResequencerGenerate Photo GalleryLucid Application Update UtilityLucid Automobile RecordsLucid CD LibraryLucid Client Intake SystemLucid Electronics WorkbenchLucid Help Desk ClientLucid Help Desk Single UserLucid Inventory SystemLucid Personal PhonebookLucid Reserve Study Professional EditionLucid Reserve Study Standard EditionLucid Time SheetLucid Wine ManagementOTHER: Add information in COMMENTS section
Program Version: *
Request Priority: *	<select priority> Low Medium High Information Only
Type of Request: *	<select type> Problem Report Enhancement Request Information Request
Operating System Used: *	<select Operating System>Windows 11, 64-bitWindows 10, 64-bitWindows 10, 32-bitWindows 8.1, 64-bitWindows 8.1, 32-bitWindows 8, 64-bitWindows 8, 32-bitWindows XP, 64-bitWindows 7, 64-bitWindows Vista, 64-bitWindows 7, 32-bitWindows Vista, 32-bitWindows 2003 ServerWindows XP, 32-bitWindows 2000 ServerWindows 2000Windows 98 Second EditionWindows 98Windows 95Windows MEWindows NT 4.0
Error Message Produced:
Problem/Request Description: *
Describe what you were  doing when the problem  occurred: *
Additional Comments that might help in diagnosing the problem:
Phone Number:
E-mail Address: *

The more information that you provide, the easier it will be to resolve your problem!  Please check over what you have entered before submitting the incident report.  Thank you!